FAQs
Frequently Asked, Clearly Answered
Everything You Need to Know Before Getting Started
1. What services does ManagedHCM provide?
ManagedHCM provides application managed services, staff augmentation, implementation support, system optimization, integrations, upgrades, reporting, testing, and ongoing functional and technical support. Our services can be tailored to individual projects or long-term operational needs.
2. Which enterprise platforms do you support?
Our primary platforms are Workday, Oracle, SAP, and Unit4. We support businesses with implementation, administration, integrations, reporting, upgrades, production support, and continuous system improvement.
3. What are Application Managed Services?
Application Managed Services provide ongoing support after a system has been implemented. This can include incident resolution, service requests, system monitoring, enhancements, integrations, release management, testing, reporting, and performance optimization.
4. How does staff augmentation work?
We provide experienced consultants who work alongside your internal team for a defined period or project. Staff augmentation can help you address skill shortages, increase delivery capacity, support critical initiatives, and avoid the time and cost of permanent hiring.
5. Can you support both short-term projects and long-term engagements?
Yes. We offer flexible engagement models for short-term assignments, project-based support, ongoing managed services, and long-term staff augmentation. The delivery model can be adjusted as your priorities and resource needs change.
6. Do you provide 24/7 application support?
Yes. We can provide flexible support coverage, including 24/7 assistance for critical systems and business operations. Support hours, response times, escalation procedures, and service levels are agreed upon based on your requirements.
7. How quickly can ManagedHCM begin an engagement?
The onboarding timeline depends on the required skills, project scope, platform, and support model. We begin by understanding your needs, identifying suitable consultants, confirming responsibilities, and establishing a clear transition and delivery plan.
8. How much do your consulting and support services cost?
Pricing depends on the platform, scope, required expertise, engagement duration, support hours, and service-level requirements. ManagedHCM offers cost-effective and flexible pricing models designed around each organization’s specific needs and budget.
Don’t worry — we’ve got answers!
We’re here to help. If you didn’t find the answer you were looking for, feel free to reach out to our team. We’ll make sure you get the clarity you need to move forward with confidence.